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Home > Returns / RMA Guide

RMA Instructions

To return a product to us that your purchased. Please follow the steps below to ensure proper speed and handling of your product return.

**NOTE: All returns for refund are subject to a 15% restocking fee, and return shipping must be paid by buyer for all return requests.**

1) Click here or MY ACCOUNT (above) to bring up your account page & order details. If you are prompted to login, please do so with the e-mail address and password you provided during your purchase.

2) Scroll down to "Track your recent orders." under your address information. Click "View Details" on the order for which the item you wish to return is under.

RMA Guide 1

3) Click the "Add New RMA" Button.

RMA Guide 2

4) Fill out the Create New RMA Form.

RMA Guide 3

5) If filled out correctly, you will receive your RMA # on the next page (Which should look like below). Please keep this RMA # for your records.

RMA Guide 4

6) Within 1-2 business days you will receive an email with important instructions. Please, do not ship the item(s) until you receive an AUTHORIZATION email from us.

Thank you for shopping with caseen! "Love your device".
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